Returns + Exchanges

 

Returns Policy

Ordering is Easy & Risk Free!

ICON STATE is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it within 30 days - in the condition you received it for a full refund or store credit that never expires. After 30 days and up to 90 days we will issue a store credit. Final sale and non-refundable items will not be eligible for a refund or store credit. There are two ways to ship purchases back to us. Whichever option you choose, include your completed packing slip form, remove or cover the original shipping label and seal the package securely with tape.You can return on your own. Please send your return package with the packing slip enclosed to this address:

Order # ___
ICON STATE Returns Department
211 Young Rd.
Hallsville, TX 75650 

For your security, we recommend insuring packages against loss and retaining the tracking number. ICON STATE cannot accept COD deliveries and is not responsible for customer returns that are not received.

ICON STATE Return Policy If you are not satisfied with your online purchase, you may return it within 30 days of the invoice date for a refund and within 90 days for store credit.

 

 

Processing Time for Returns Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account. 

Return Terms and Conditions All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.

During peak returns periods, ICON STATE cannot guarantee returns will be processed within 24 hours. If a size exchange is required we recommend placing a new order online and returning your original items for refund to avoid exchange items selling out. 

Final sale items and non-returnable items will not be accepted.

Tracking a Return

If you mailed your return using a ICON STATE return label, click here click here to track your package. Please allow 24-72 hours after mailing your package to see tracking information. 

International Returns

We are unable to offer SmartLabel returns for packages shipped to Puerto Rico, Guam, APO/FPO addresses, or other countries. If you’d like to return an item that was shipped to one of these destinations, please send your return package with the packing slip enclosed to the following address: 

Order # ___
ICON STATE Returns Department
211 Young Rd.
Hallsville, TX 75650 

For your security, we recommend insuring packages against loss and retaining the tracking number. Icon State cannot accept COD deliveries and is not responsible for customer returns that are not received. If you have any additional questions, please contact ICON STATE Customer Service at 1-800-xxx-xxxx.